Refund policy
Exchange and Returns Policy
Exchanges and returns
We want you to be completely satisfied with your purchase. If a garment isn't what you expected, you have the following options within 30 calendar days of receiving your order.
General conditions
For an exchange or return to be accepted, the item must meet the following conditions:
It must not have been worn, washed or altered. It must retain all original tags. It must be returned in its original packaging, in perfect condition.
Items that don't meet these conditions may be rejected and returned to the customer.
Size exchange
The first size exchange on each order is free. From the second exchange on the same order onward, the handling fee is €15.
Request your exchange within 30 days of receiving your order. We'll send you the new size as soon as we receive and verify the original item.
Refund return
If you'd prefer a refund for your purchase, the return handling fee is €5.95, deducted from the refunded amount.
The refund will be issued to your original payment method within 5-10 business days of us verifying the returned item.
Store credit return
If you'd prefer store credit instead of a refund to your payment method, the return is completely free. The credit is issued as soon as we verify the item and can be used on any future purchase, with no expiry date.
Items not eligible for return
For hygiene reasons, earrings and other jewelry items in direct contact with the skin are not eligible for return or exchange, unless they have a manufacturing defect.
Defective or damaged items
If you receive a defective or damaged item, contact us within 48 hours of receiving your order, attaching photos of the defect. In these cases, we cover the full cost of the exchange or return.
How to request an exchange or return?
- Write to us through our contact form or via WhatsApp, including your order number and the reason for the exchange or return.
- We'll confirm the process to follow and, if applicable, provide you with shipping instructions.
- Once we receive and verify the item, we'll process your exchange, refund, or store credit as requested.
Any questions?
If you have any questions about your exchange or return, write to us through our contact form or via WhatsApp. We'll be happy to help.
