Exchanges and returns policy

We want you to feel confident about your Rinnace purchase. If a garment doesn't fit as you expected or you'd like to return it, you can request an exchange or return within 30 calendar days of receiving your order.

This 30-day commercial period does not affect your statutory rights as a consumer.

Conditions for exchanges and returns

Garments must be returned in their original state and in perfect condition.

They must not have been worn, washed, altered or damaged, and must keep all their original tags.

Whenever possible, we recommend using the original packaging as well.

Garments showing signs of wear or that do not meet these conditions may be excluded from return.

Size exchange

The first size exchange on each order is free.

The exchange must be for the same item in a different size. For sets, you can request a size exchange for one or more of its pieces in the same collection.

Once we have received and checked the original garment, we will send you the new size.

Additional size exchanges on the same order may be subject to shipping costs depending on the destination country.

Return with refund

If you prefer to be refunded to your original payment method, a return fee will apply and will be deducted directly from the refunded amount.

Country / area	Return fee
Spain and Portugal	€9.95
Germany, Netherlands, Belgium and rest of the European Union	€9.95
Switzerland	€24.95
United Kingdom	The applicable fee will be confirmed when you request the return

Once we have received and checked your return, we will process the refund to the payment method used for the purchase.

Depending on your bank or payment provider, the amount may take 5 to 10 working days to appear in your account.

Return for Rinnace credit

If, instead of a refund to your original payment method, you prefer to receive Rinnace credit, the return is free.

The credit will be issued once we have received and checked the returned garments and can be used for future purchases at Rinnace.

Rinnace credit never expires.

Switzerland

Orders shipped to Switzerland are subject to the tax and customs conditions that apply in the country.

When the order is shipped with import taxes and duties included, the amount shown at checkout is the final price and you will not have to pay any additional charges on delivery.

Returns from Switzerland must always be requested from Rinnace in advance so that we can prepare the necessary customs documents correctly.

Please do not send a return from Switzerland on your own before receiving our instructions.

United Kingdom

Orders to the United Kingdom are shipped from Spain.

Depending on the order value and the applicable import regulations, import taxes, duties or carrier handling fees may apply.

Unless it is expressly stated at checkout that these charges are included, any import charges will be paid by the recipient.

Returns from the United Kingdom must also be requested from Rinnace in advance so that we can provide the relevant instructions and customs documents.

Faulty, damaged or incorrect items

If you receive a garment that is faulty, damaged or different from the one you ordered, please contact us as soon as possible through our contact form or WhatsApp.

Give us your order number and attach photos of the garment so we can review the case.

In these situations, Rinnace will cover the costs of the return, exchange or replacement of the garment.

Your statutory rights as a consumer are not affected.

How to request an exchange or return

Contact us through our contact form or WhatsApp, giving your order number and telling us whether you'd like a size exchange, a return with refund or Rinnace credit.

We will confirm your request and send you the instructions you need to make the return.

Once we have received and checked the garments, we will process the exchange, refund or Rinnace credit.

Returns not authorised in advance

Please do not send any return without first requesting it from Rinnace.

This is especially important for orders from countries outside the European Union, as an incorrectly documented return can lead to additional customs or handling costs.

Any questions?

If you need help with an exchange or return, you can write to us through our contact form or on WhatsApp.

We'll be happy to help.