Customer care

Request a return

Sign in with the email you used for your order. You will receive a code — no password needed.
Open the order you want to return.
Choose to request a return, then select the items and the reason. We will email you the instructions.

You have 30 days from receiving your order. Items must be unworn, in perfect condition and with their original tags.

Would you prefer a size exchange? Message us on WhatsApp — your first exchange is free.

Monday to Friday, 10:00–20:00

Questions? Write to us at contact@rinnace.com