Shipping policy

Shipping Policy

Shipping

At RINNACE, we carefully prepare every order before shipping it. Below you'll find all the information on delivery times, costs, and shipping zones.

Order processing

All orders are processed within 24-48 business hours of confirmation. You'll receive a confirmation email as soon as your order is validated, and a second email with the tracking number once it leaves our warehouse.

Orders placed on weekends or public holidays are processed the next business day.

Shipping zones and rates

We work with UPS / FedEx to guarantee a reliable, trackable delivery service for all our shipments.

Spain (mainland and Balearic Islands): €6.95 · Free from €250 · Delivery in 48-72 business hours

Canary Islands, Ceuta and Melilla: €19.90 · Free from €250 · Delivery in 5-8 business days, subject to customs procedures

Rest of the European Union: €29 · Free from €250 · Delivery in 2-5 business days

The free shipping threshold is calculated on the cart total after any discounts, and is shown automatically at checkout when it applies.

Tracking your order

As soon as your order leaves our facilities, you'll receive an email with the tracking link so you can check your shipment's status at any time.

Shipping to the United Kingdom, Switzerland, Canary Islands, Ceuta and Melilla

Shipments to these territories may be subject to customs procedures and additional import duties, which are the responsibility of the recipient where applicable. These procedures may extend the estimated delivery time.

Delivery address

It is the customer's responsibility to provide a complete and accurate shipping address at the time of purchase. RINNACE is not responsible for delays or losses resulting from an incorrect or incomplete address. If you notice an error in your address, contact us as soon as possible so we can try to correct it before your order leaves our warehouse.

Lost, damaged or incomplete orders

If your order doesn't arrive within the estimated time, or arrives damaged or incomplete, write to us through our contact form with your order number. We'll investigate the issue with the carrier and offer you a solution (reshipment or refund) as quickly as possible.

Any questions?

If you have any questions about your shipment, you can write to us through our contact form or via WhatsApp, always including your order number.